As part of our aim to maintain high client care standards all of our
solicitors are subjected to monthly audits of their client files.
|
Kerry Underwood |
Robert Males |
| Client Care Rule 2 letter Sent |
100% |
100% |
| Client Care letter signed |
100% |
100% |
| Case Summary including costs information |
100% |
100% |
| Funding arranged |
100% |
100% |
| Opening File Attendance Note |
100% |
100% |
| Electronic file complete and in order |
100% |
100% |
| Electronic filing done correctly |
100% |
100% |
| Name correct as per money laundering |
100% |
100% |
| Paper file in order and tidy |
100% |
100% |
| File been progressed? |
70% |
80% |
| Time Recorded properly |
100% |
100% |
| All correspondence dealt with |
100% |
100% |
| Client e-mails answered same day |
100% |
100% |
| Contact details in file correct (inside flap) |
100% |
90% |
| Client calls returned same day |
100% |
100% |
| Monthly update done |
70% |
80% |
| Limitation dates recorded on file |
100% |
100% |
| Appointments - client seen on time |
100% |
100% |
| |
96.70% |
97.20% |
|
Kerry Underwood |
Robert Males |
| Client Care Rule 2 letter Sent |
100% |
100% |
| Client Care letter signed |
100% |
100% |
| Case Summary including costs information |
100% |
100% |
| Funding arranged |
100% |
100% |
| Opening File Attendance Note |
100% |
100% |
| Electronic file complete and in order |
100% |
100% |
| Electronic filing done correctly |
100% |
100% |
| Name correct as per money laundering |
100% |
90% |
| Paper file in order and tidy |
100% |
100% |
| File been progressed? |
90% |
90% |
| Time Recorded properly |
100% |
100% |
| All correspondence dealt with |
100% |
100% |
| Client e-mails answered same day |
100% |
100% |
| Contact details in file correct (inside flap) |
100% |
90% |
| Client calls returned same day |
100% |
100% |
| Monthly update done |
100% |
90% |
| Limitation dates recorded on file |
100% |
100% |
| Appointments - client seen on time |
100% |
100% |
|
99.40% |
97.80% |
| |
Kerry Underwood |
Robert Males |
Adam Shute |
| Client Care Rule 2 letter Sent |
100% |
100% |
100% |
| Client Care letter signed |
100% |
100% |
100% |
| Case Summary including costs information |
100% |
100% |
100% |
| Funding arranged |
100% |
100% |
100% |
| Opening File Attendance Note |
100% |
90% |
100% |
| Electronic file complete and in order |
100% |
100% |
100% |
| Electronic filing done correctly |
100% |
100% |
100% |
| Name correct as per money laundering |
100% |
90% |
100% |
| Paper file in order and tidy |
100% |
100% |
100% |
| File been progressed? |
90% |
90% |
80% |
| Time Recorded properly |
100% |
100% |
100% |
| All correspondence dealt with |
100% |
100% |
100% |
| Client e-mails answered same day |
100% |
100% |
100% |
| Contact details in file correct (inside flap) |
100% |
100% |
100% |
| Client calls returned same day |
100% |
100% |
100% |
| Monthly update done |
90% |
90% |
100% |
| Limitation dates recorded on file |
100% |
100% |
100% |
| Appointments - client seen on time |
100% |
100% |
100% |
| |
98.90% |
97.80% |
98.90% |
All lawyers, including the partners have their files audited each month by the firms Office Manager.
The results are published on our website and at the beginning of each case our clients are sent the last three months audits for the firm.
At Law Abroad anything less than 95% is considered unacceptable.
The audit sheets for files are completely anonymized to protect client confidence and are available for inspection.
